As a senior consultant, you should be able to match holidays or travel options to whatever the customer requires and can afford. With holidays, you are selling a dream: building up the customer's enthusiasm and tempting him or her with the thought of relaxation, interesting activities, unusual sites etc.
You will also need to be a skilled administrator, communicator and keyboard operator, as much of the business is done by computer and over the telephone. One hundred percent accuracy is demanded, because just one mistake with a detail, date or price can lead to problems and inconvenience. Ticketing regulations are particular complex, and getting the best price for an airline flight or train journey demands a quick grasp of detail and sharp analytical ability to compare options.
After helping the customer to make a choice, you will then enter on the computer the details of who is travelling and exactly what is required, advise of any visa and vaccination requirements, offer to arrange car hire, extra excursions, traveller's cheques and holiday insurance, check the passport, and then obtain a deposit or full payment.
Travel tickets, hotel vouchers and itinerary have to be printed out if the person is travelling in a few days, for example on a late availability holiday. Otherwise, you will explain the process for making final payment and despatch of the tickets. Should arrangements be changed by the customer, airline or tour operator, or if there is a complaint, you will need to communicate the details and possibly deal with refunds or alternative offers.
Salary Level: £16k-£24k
Industries: