In this role, you will assist the pub manager.
This is a hands-on role, and you will spend a lot of time greeting and serving customers at the bar, along with monitoring the seated areas. In addition to this, you will be responsible for a number of tasks to keep the bar running smoothly – for example, the dispense lines between the cellar and the taps on the bar will need to be cleaned regularly, stocks (beer bottles etc.) must be rotated, so that old is used before new, and careful temperature control is very important to maintaining the quality of beer, lager and wine.
Cask conditioned beer must remain in the cellar for a few days before it is ready to drink, allowing fermentation to finish and the sediment to settle at the bottom of the cask, You will need to vent the cask to release carbon dioxide during the final fermentation, and tap it - a process which requires skill and practice. Other routine tasks include stock taking, ordering stock, accepting and checking deliveries, tidying and cleaning the cellar, and issuing stocks to bars. You will also be in charge of returning empty casks and kegs, carbon dioxide cylinders, bottles, crates and any other items which are recycled or reused.
During service you will supervise the bar area, ensuring that tables are cleared of any empty glasses, dirty ashtrays or general rubbish. Mingling with the customers will help you to keep a close eye on what is going on, and if you spot any early signs of trouble or misbehaviour, tactful, firm action can help to diffuse the situation. You will also supervise the bar staff, ensuring that service runs smoothly with shelves and chilled cabinets re-stocked, beer barrels changed quickly, bar counters kept tidy, and sufficient change in the tills. You will need to make sure that customers are being served as quickly as possible, given the correct food and drink, and the correct change. At busy times, waiting customers should be promptly acknowledged, then served in order of arrival at the bar.
You will also be involved with other specific tasks such as health and safety checks, getting prices from suppliers, and preparing sales reports and budgets.