| Skill |
| Collect and record gaming machine takings |
| Control, process and account for betting transactions |
| Facilitate play of gaming machines |
| General uses of IT |
| Give customers a positive impression of yourself and your organisation |
| Make sure your own actions reduce risks to health and safety |
| Monitor gambling activities |
| Monitor security in a licensed gambling venue |
| Provide change for customers in a licensed gambling venue |
| Recognise and deal with customer queries, requests and problems |