| Skill |
| General uses of IT |
| Give customers a positive impression of yourself and your organisation |
| Make sure your own actions reduce risks to health and safety |
| Monitor gambling activities |
| Monitor security in a licensed gambling venue |
| Provide casino cash desk services |
| Provide reception services in a licensed gambling venue |
| Recognise and deal with customer queries, requests and problems |
| Work as a member of a team to deliver seamless customer service |
| Work effectively in your licensed gambling venue |