Deputy Manager - Casinos

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Deputy Manager - Casinos

As Deputy Manager your role is to assist the general manager in running the business. You are responsible for the business activities including accountability for the functions and will need to ensure the day to day functions of the business run smoothly, with the support of the general manager if required.

You will assist the general manager in ensuring sufficient sales, marketing and promotional strategies are in place, in ensuring customer and sales targets are achieved and in controlling and organising of the catering team to ensure they provide good quality food, drink and service.

You will organise the work and rotas of staff, ensuring a high level of customer contact and customer care is provided and compliance with legislation and company policy and procedure.

Knowledge:
• Knowledge of finance systems, book sales, bars and diners, fruit machines, bingo games.
• Developing knowledge of finance, marketing and HR issues.
• Knowledge of legislation and company policy and procedure.
• Working knowledge of core and local products

Attributes:
• Drive and enthusiasm to succeed in a challenging and diverse environment
• Flexibility
• Reliable
• Personal presentation


Qualifications

 
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Qualification NameCategoryTypeNation
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Pre Employment TrainingCPDEngland
Level 3 NVQ in Gambling Operations Pre Employment TrainingWork basedEngland
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Workforce DevelopmentCPDEngland
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Pre Employment TrainingCPDNorthern Ireland
Level 3 NVQ in Gambling Operations Pre Employment TrainingWork basedNorthern Ireland
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Workforce DevelopmentCPDNorthern Ireland
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Pre Employment TrainingCPDScotland
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Workforce DevelopmentCPDScotland
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Pre Employment TrainingCPDWales
Level 3 NVQ in Gambling Operations Pre Employment TrainingWork basedWales
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Skills

 
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Skill
Contribute to the production of promotional and interpretative media
Ensure compliance of the business with legal requirements for gambling
Keep up to date with the available gambling opportunities and associated legislation
Maintain the health, hygiene, safety and security of the working environment
Manage your own resources and professional development
Monitor and solve customer service problems
Plan, monitor and adjust staffing levels and schedules in a licensed (gambling venue)
Protect children and vulnerable people from gambling-related harm
Provide leadership in your area of responsibility
Provide learning opportunities for colleagues
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