Front of House manager/House Manager - Reception

As Front of House Manager, you may be in charge of reception and reservations, the porter’s desk, and possibly housekeeping depending on the organisation of the hotel. You might also have selling and promotional responsibilities.

Much of your time will be spent in contact with guests, answering their more difficult queries, checking on their wellbeing and dealing with complaints. Besides keeping the various departments running smoothly, you will have a key role in the recruitment and training of staff.

You will be a key member of the management team, attending head of department meetings and acting as duty manager on some evenings and weekends, and your overarching duty will be to ensure that the hotel is operating legally.

• Hotels