General Assistant - Bingo

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General Assistant - Bingo

As a General Assistant in Bingo you are responsible for providing customers with top quality service and ensure their visit is enjoyable.

Providing high quality customer care at all times, you will be responsible for welcoming the customer, processing transactions quickly whilst maintaining a positive attitude and will refer any customer service issues to the assistant manager/manager.

You will need to ensure you adhere to all relevant legislation and company policies and procedures.

Skills
• Communication (informing others, listening to instructions, passing on messages)
• Customer service
• Interpersonal skills, confident working with wide range of people
• Numerate, competent in basic maths
• Confident working under pressure
• Handling cash
• Basic computer and keyboard skills
• Of cleaning public areas appropriately

Knowledge
• Knowledge of bar operation, diner, book sales, fruit machines, bingo games.
• Working knowledge of core and local products
• Knowledge legislation and company policies and procedures

Attributes
• Flexible
• Honest
• Punctual
• Reliable
• Willingness to work
• Personal presentation

Qualifications

 
1 2
Qualification NameCategoryTypeNation
Level 1 Award in Introduction to Employment in the Hospitality Industry Pre Employment TrainingFoundation/IntroductoryEngland
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel & Tourism Workforce DevelopmentCPDEngland
Level 2 NVQ Diploma in Gambling Operations Workforce DevelopmentWork basedEngland
Level 1 Award in Introduction to Employment in the Hospitality Industry Pre Employment TrainingFoundation/IntroductoryNorthern Ireland
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel & Tourism Workforce DevelopmentCPDNorthern Ireland
Level 2 NVQ Diploma in Gambling Operations Workforce DevelopmentWork basedNorthern Ireland
Level 1 Award in Introduction to Employment in the Hospitality Industry Pre Employment TrainingFoundation/IntroductoryScotland
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel & Tourism Workforce DevelopmentCPDScotland
Level 1 Award in Introduction to Employment in the Hospitality Industry Pre Employment TrainingFoundation/IntroductoryWales
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel & Tourism Workforce DevelopmentCPDWales
1 2

Skills

 
1 2
Skill
Check claims and deliver prizes for bingo customers
Control a payment point for ancillary bingo games
Give customers a positive impression of yourself and your organisation
Make sure your own actions reduce risks to health and safety
Monitor security in a licensed gambling venue
Provide change for customers in a licensed gambling venue
Recognise and deal with customer queries, requests and problems
Reconcile takings for bingo books and tickets
Sell bingo books and tickets
Support the protection of children and vulnerable people from gambling-related harm
1 2

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