As general manager, you are responsible for every aspect of the business. You will ensure that guests are satisfied, that all staff work together as an effective team, and that the business makes a profit.
In this role, you will be supported by a team of senior managers, department managers and supervisors. Working closely with your managers and staff, you will ensure that every aspect of the hotel runs smoothly and achieves - or preferably exceeds - sales and profit targets. You will regularly appraise the performance of your managers, giving feedback on what they are doing well and helping them to improve in other areas. A major part of your role will involve motivating your team to deliver their best performance at all times, and make the most of their sales skills.
You will be a key customer contact, liaising with clients to gain maximum customer satisfaction, monitoring their feedback and encouraging your team to remain customer focused at all times. As the person in charge, you are ultimately responsible for the health and safety of everyone on the premises, for food safety, upholding the licensing laws, and complying with consumer protection and employment legislation.
Inevitably, there are also administrative tasks involved in this role, including financial reports, budgets, cost analysis, and correspondence with suppliers, customers and head office. You will also initiate promotion and marketing campaigns, as well as getting fully involved in company-wide schemes.