| Skill |
| Assist in handling mail |
| Collect and deliver items for customers and staff |
| Deal with the arrival of customers |
| Develop productive working relationships with colleagues |
| Give customers a positive impression of yourself and your organisation |
| Handle mail and book external services |
| Improve the customer relationship |
| Lead a team to improve customer service |
| Maintain the health, hygiene, safety and security of the working environment |
| Manage the receipt, storage or dispatch of goods |