| Skill |
| Contribute to promoting hospitality services and products |
| Contribute to the development of a wine list |
| Contribute to the development of teams and individuals |
| Contribute to the selection of staff for activities |
| Ensure food safety practices are followed in the preparation and serving of food and drink |
| Give customers a positive impression of yourself and your organisation |
| Improve the customer relationship |
| Lead a team to improve customer service |
| Maintain the health, hygiene, safety and security of the working environment |
| Monitor and solve customer service problems |