Head Sommelier - Events

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Head Sommelier - Events

As a head wine waiter, you have specific responsibilities for overseeing the service of wine. You should be able to recommend wines to guests that are suitable for the food they have ordered.

It is up to you to ensure the wine is served at the correct temperature, in the correct glasses and with suitable ceremony (some wines have to be decanted). You may be asked to make recommendations for the wine list, which involves tasting wine, and coming to a decision about whether or not it would be suitable for the menu.

You will also be in charge of serving liqueurs, brandies and other after-dinner drinks, and possibly cigars. You will need to liaise closely with other restaurant staff, so that you are on hand to take drink orders and serve guests at the appropriate times. You will be responsible for briefing colleagues and wine waiters on the wine list, so that they can promote particular wines and advise customers.

Qualifications

 
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Qualification NameCategoryTypeNation
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel & Tourism Pre Employment TrainingCPDEngland
Level 2 Award in Wines and Spirits Pre Employment TrainingCPDEngland
Level 3 Award in Hospitality Supervision and Leadership Principles Pre Employment TrainingCollege basedEngland
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Workforce DevelopmentCPDEngland
Level 3 Award in Wines and Spirits Workforce DevelopmentCPDEngland
Level 2 Apprenticeship in Hospitality & Catering (Food & Beverage Services) Pre Employment TrainingWork basedNorthern Ireland
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel & Tourism Pre Employment TrainingCPDNorthern Ireland
Level 2 Award in Wines and Spirits Pre Employment TrainingCPDNorthern Ireland
Level 3 Award in Hospitality Supervision and Leadership Principles Pre Employment TrainingCollege basedNorthern Ireland
Level 3 Advanced Apprenticeship in Hospitality and Catering (Supervision & Leadership) Workforce DevelopmentWork basedNorthern Ireland
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Skills

 
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Skill
Contribute to promoting hospitality services and products
Contribute to the development of a wine list
Contribute to the development of teams and individuals
Contribute to the selection of staff for activities
Ensure food safety practices are followed in the preparation and serving of food and drink
Give customers a positive impression of yourself and your organisation
Improve the customer relationship
Lead a team to improve customer service
Maintain the health, hygiene, safety and security of the working environment
Monitor and solve customer service problems
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