Inspector - Casinos

As an Inspector, your role is to supervise and monitor the conduct of up to 4 croupiers and ensure that gaming runs smoothly. Monitoring the pace of the game, you will ensure gaming rules are adhered to and watch for any issues that may compromise play, acting as the first point of contact is there is a dispute.

You will ensure high standards of customer service, compliance with legislation and company policy and procedures and improve the game related skills of the croupiers.

Skills:
• Good observational skills
• Customer service skills
• Able to handle complaints and difficult situations
• Able to spot atypical player behaviour (cheats)
• Communication (informing others, listening to instructions, passing on messages)
• Customer service
• Interpersonal skills, confident working with wide range of people
• Organisational skills
• Numerate, competent in basic maths
• Confident working under pressure
• Cash handling skills

Knowledge:
• Knowledge of gaming and customer service
• Of typical and atypical player behaviour
• Working knowledge of core and local products
• Knowledge legislation and company policies and procedures

Attributes:
• Clean criminal record - CRB checked
• Gaming license from the Gaming Board
• Honest
• Polite, firm and friendly
• 18 months experience as a croupier
• Punctual
• Reliable
• Personal presentation

• Gaming