As a Pit Boss your role is to supervise the Inspectors on the gaming floor and run the pit. You will ensure compliance with legislation and company policy and procedures and manage the detection and prevention of cheats including requesting the viewing of surveillance tapes of suspected cheats. You will deal with all customer disputes that the inspector is unable to deal with, complete daily work schedules and break rotas and complete basic administration.
Skills:
• Communication (informing others, listening to instructions, passing on messages)
• Customer service
• Effective team member (keeps others informed, reports issues, deals with disagreements constructively etc)
• Customer Service Skills
• Leadership (guides staff in their performance, development etc, positive role model, gets business results)
• Able to spot atypical player behaviour (cheats)
• Able to handle complaints and difficult situations
• Good observational skills
• Interpersonal skills, confident working with wide range of people
• Organisational Skills
• Confident working under pressure
• Handling cash
• Administration skills
Knowledge:
• Knowledgeable in all aspects of gaming and customer service
• Of typical and atypical player behaviour
• Knowledge legislation and company policies and procedures
Attributes:
• Clean criminal record - CRB checked
• Gaming license from the Gaming Board
• Honest
• Punctual
• Reliable
• Polite, firm and friendly
• Personal presentation
Salary Level: £17k-£32k
Industries: