As a Receptionist, you are likely to be the person to greet the guests on arrival at the youth hostel, and it is important to make a good first impression – a warm welcome, tidy appearance, and pleasant atmosphere in the reception area can help to get their stay off to the best start.
In this role, you will need to deal with reservations accurately and efficiently, prepare guest bills correctly, and ensure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments. Excellent communication and administration skills are essential and most hotels use computerised systems for reservations and word processing, so IT skills are also an advantage. You may have to respond to reservation enquiries by telephone, in person, or by letter, fax and email. The ability to speak another language would also be an advantage in this role.
You may also be responsible for taking payments, directing in-coming calls, and taking messages for guests.
At busy times, you must maintain an impression of calm efficiency, and take care to acknowledge anyone who you can't deal with immediately. In the event of an emergency, you need be aware of your responsibilities, e.g. assisting people as they evacuate the building, calling the emergency services, and checking that all guests have reached safety