Coffee shops are popular in situations where work or other commitments give people limited time in which to eat, and their requirements may range from a simple coffee or snack to a full meal.
As a Barista your role is to use specialist machines to make a range of coffees, including cappuccinos and lattes, and would normally involve:
• grinding coffee or measuring out pre-ground coffee
• filling the machine with the correct amount
• ensuring the water temperature is correct
• taking coffee orders from the customer or from a colleague
• making up the order with the right coffee, type of milk and any flavourings
• decorating the steamed milk
• checking the coffee machines regularly throughout the day
• keeping the machine and work area clean
• reporting any problems to a manager
You will also help to set up the cafe before it opens; refilling salt, pepper and sugar containers along with sauces, napkins, and cutlery points; making coffee, and arranging the display counters with cold drinks and pre-packaged food. Salads, sandwiches, and cold sweets will be collected from the kitchen and arranged in the counters. Customers are influenced by the look of the food, so a well presented and attractive arrangement with is important, and hygiene standards must be excellent. Hot dishes are left until just before service begins, although the hot cupboards and soup kettles will need to be warmed up in advance.
During service, you will restock the counters as necessary, collecting food from the kitchen and returning empty dishes. Throughout your shift you will help with general cleaning and tidying around the kitchen and counters, tray and waste collection points, tables, floors, toilets and entrance. It is likely that you may also work on the cash point, where customers pay for their food and drink. Customers appreciate friendly, helpful staff, who enjoy giving good service, taking pride in their appearance and that of the restaurant.