Team leader/Shift Supervisor - Coffee Shops

Search

Looking for something ?

Search

With so much choice, UKSP gives you a great overview of what's on offer. And if you're completely in the dark, take our Personality Test and be inspired!
Have you had an amazing career in hospitality, leisure, travel and tourism? Then tell us about it! We're always keen to share your story with the career seeking world...

Tell us your story

Learn about our Good Employers... PGL Travel, McDonald's, ABode Hotels, Baxter Storey, Starbucks, Alton Towers.... the list goes on

Increase your chances of getting your next job by creating your UKSP profile and letting Good employers find you. Register or log on now and make your profile live on Talent Search!

Register for free

Skim through the list of Good Qualifications - those qualifications that employers are looking for - then find the provider nearest to you that offers that training.

Keep an eye on our events calendar as there may be a career day happening near you soon.

Industry events

Team leader/Shift Supervisor - Coffee Shops

As a coffee shop shift/team leader, you will be responsible for the activities that take place in the business on your shift or duty.

In this role you'll be supervising a customer focused environment, meaning you'll need to remain calm under pressure, create a positive environment for your team and ensure the service delivered is to the highest possible standard. You are likely to take on responsibility for opening and closing the store, serving food and drink, handling cash, completing relevant paperwork and ensuring you achieve and maximising the sales on your shift.

You will also contribute to the success of the business by ensuring store standards are met and will be tasked with coaching and mentoring team members. 


Qualifications

 
1 2 3
Qualification NameCategoryTypeNation
Level 2 Award in Barista Skills Pre Employment TrainingCollege basedEngland
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel & Tourism Pre Employment TrainingCPDEngland
Level 2 NVQ Diploma in Beverage Service Pre Employment TrainingWork basedEngland
Level 3 Award in Practical Food Safety Supervision for Catering Workforce DevelopmentRegulation & LicensingEngland
Level 3 Award in the Principles of Supervising Customer Service performance in HLTT Workforce DevelopmentCPDEngland
Level 3 NVQ Diploma in Hospitality Supervision & Leadership Workforce DevelopmentWork basedEngland
Level 2 Apprenticeship in Hospitality & Catering (Food & Beverage Services) Pre Employment TrainingWork basedNorthern Ireland
Level 2 Award in Barista Skills Pre Employment TrainingCollege basedNorthern Ireland
Level 2 Award in the Principles of Customer Service in Hospitality, Leisure, Travel & Tourism Pre Employment TrainingCPDNorthern Ireland
Level 2 NVQ Diploma in Beverage Service Pre Employment TrainingWork basedNorthern Ireland
1 2 3

Skills

 
1 2
Skill
Clean and store crockery and cutlery
Contribute to the control of resources
Develop productive working relationships with colleagues
Give customers a positive impression of yourself and your organisation
Maintain a safe, hygienic and secure working environment
Maintain food safety when storing, holding and serving food
Prepare and clear areas for counter/takeaway service
Prepare and clear areas for drinks service
Prepare and clear areas for table service
Prepare and serve dispensed and instant hot drinks
1 2

Roles

Find jobs, advice and more information

Find roles

Real People......Real Stories

Kerry Hossack

Cafe Supervisor, Co-op Cafe

Hear about Kerry's role as Cafe Supervisor

Full Story