Travel Call Centre Manager - Travel

Generally, as a Call Centre manager of a travel company you will plan, organise, co-ordinate and direct the activities of a travel call centre.

Your primary responsibility is to ensure that your staff offer excellent customer service, but you are also responsible for training and developing a team of consultants and ensuring the profitability of the business. You may also undertake consultant duties from time to time to help out the team.

As well as recruiting, training and managing staff, you will oversee the accurate development and selling of holidays and ensure that all necessary documents and receipts are dispatched to the customers. As the manager of the business you will collect and manage numerical data on takings and profits/losses and keep strict records on these in line with your budget. The travel industry has strict regulations and you will need to ensure 100% compliance with these.

• Travel