Waiter/waitress - Casual Dining

As a Waiter/Waitress your role is to serve and sell food and drink.

You will take food and drink orders efficiently and accurately maintaining a high standard of customer care, ensuring that tables are cleaned quickly and efficiently between courses/while the customer is seated, whilst also ensuring that you take opportunities to maximise sales as much as possible. You will prepare and check the customers bills.

Undertaking preparation for service in line with company policies and procedures, you will adhere to all relevant legislation. You will maintain an effective working relationship with other members of the team and of other teams e.g. back of house and support new members of staff.

Skills
• Literacy
• Numeracy
• Communication (informing others, listening to instructions, passing on messages)
• Customer service skills
• Works effectively under pressure
• Preparation of food and drink areas
• Handling financial transactions
• Effective team member (keeps others informed, reports issues, deals with disagreements constructively etc)

Knowledge
• Of legislation
• Of Company policy and procedure
• Of menu, food and drink served and daily specials, menu, wine etc
• Of Customer facilities and services

Attributes
• High standard of personal presentation, punctuality and initiative.
• Polite and helpful
• Responsive and enthusiastic
• Positive approach to dealing with people.
• Able to work effectively alone and as a part of a team

• Restaurants