Knock Travel

xxxProprietor of Knock Travel, Doreen McKenzie had a background of travel and tourism and considerable overseas experience when she created Knock Travel on 1st April 1990.

During this time Knock Travel has grown considerably and there are now two retail agencies and twenty professional staff members. In 2003 Doreen invested in the refurbishment of the head office in Ballyhackamore, Belfast. The retail outlet has been increased by four times its original size and there is an ambience of relaxed browsing. We have the latest technology in the travel industry in the UK. We rank in the top six corporate companies and we have received numerous awards as recognition of our attempts to deliver the most professional and best value for money and service.

We define our business in two areas:

Business / Corporate Travel: A separate department with specialized staff and separate telephone lines.

Retail Travel: Two retail travel shops with experienced staff, specialist advisors with product knowledge and experienced in countries & areas they have visited.

Knock Travel is the only company in Ireland to be accredited with ISO 9001 since 1994. This provides us with an internal audit trail and indicates to the public an example of our professional standard of delivery, from administration, to handling complaints. We used the basic Government business format to design our own criteria, to measure and monitor business management and complaints, which is so important in the industry today

Doreen McKenzie was privileged and delighted to be awarded with the N.I Travel and Tourism Personality 1998 in recognition of her work and achievements, in her many roles within ABTA (Association of British Travel Agents), providing benefits to the trade within the province. Other Awards include:

CBI - Finalist First Women Awards 2009

BT - Business Woman of the Year 2008

TTG - Company Award for Excellence 2007

O2 Ability Awards - Winner "Customer Service 2007"

Kingsley Agent Achievement Awards - Winner "NI Travel Agent of the Year 2007"

Shine Awards - Winner "Company of the Year 2007"

BBC - Healthy Workplace Awards - Winner "Small Employer 2006" for NI & UK

Energia Awards - Winner "Most Switched on Boss 2006"

Disability Forum Awards - Winner "Best Customer Service 2005"

FSB - N.I. Merit Award "Small Business Champion 2004"

ParcelForce Worldwide Winner - "N.I. Small Business of the Year 2004"