Level 3 Certificate in Marketing and Sales for Hospitality and Tourism

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Information about this qualification could differ depending on where you are in the UK. Chose your nation to view the relevant detail:

Overview

The Level 3 Certificate in Marketing and Sales is part of the Insititute of Hospitality specialist certificates for hospitality & tourism. There are seven specialist certificates to chose from:

Business management for hospitality and tourism
Marketing & sales for hospitality and tourism
Consumer management for hospitality and tourism
Finance and business planning for hospitality and tourism
Human resources management for hospitality and tourism
Legislative management for hospitality and tourism
Professional development for hospitality and tourism

The qualification is an intermediate level that provides individuals with a broad understanding of sales and marketing in travel and tourism with the opportunity to specialise in certain areas. The qualification is designed to meet the needs of managers and aspiring managers working in the sector.

What this course covers

Mandatory units:

Understanding the hospitality and tourism customer
Managing the hospitality and tourism consumer
Understanding customer relationships in hospitality and tourism
Managing your professional portfolio in hospitality and tourism

Optional units:

Customer service skills for hospitality and tourism
Customer complaint handling and feedback in hospitality and tourism
Improving the customer experience in hospitality and tourism
Quality assurance for hospitality and tourism customers
Customer relationship management for hospitality and tourism Consumer behaviour in hospitality and tourism

Roles

None

Qualification Progression

Prerequisite qualifications

None

Next steps

1
Qualification	Type
Level 4 HNC Diploma in Hospitality Management	College based
1

Show in Qualification Map

Training Providers

1
Training Provider	Type
Salford City College	College
City College Norwich	College
1

Funding

This qualification is not normally eligible for public funding. However, there are times when a learning provider might provide it at a subsidised rate. The best approach would be to contact your local provider. Search UKSP Training Providers to find your local college or work-based provider.

Level 3 Certificate in Marketing and Sales for Hospitality and Tourism