Level 2 Extended Award in the Principles of Customer Service in HLTT

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Information about this qualification could differ depending on where you are in the UK. Chose your nation to view the relevant detail:

Overview

The Level 2 Extended Award in the Principles of Customer Service in Hospitality, Leisure, Travel and Tourism is designed to benefit anyone already working in or wishing to work in the industry in a customer facing role. The qualification extends from the Level 2 Principles of Customer Service in HLTT and adds further units that focus upon cultural awareness and the roles of customer service representatives.

What this course covers

Cultural awareness
The role of a customer service representative in welcoming tourists and visitors to their destinations
Principles of customer service in hospitality, leisure, travel and tourism
Meet the requirements of customers in the hospitality, leisure, travel and tourism industry, with specific needs

Roles

None

Qualification Progression

Prerequisite qualifications

None

Next steps

None

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Training Providers

1
Training Provider	Type
Remit Food & Hospitality Training	Private
City College Norwich	College
1

Funding

This qualification is eligible for public funding but there may be specific criteria as to who is eligible and this may differ by nation. The best approach would be to contact your local provider for advice on the funding available. Search UKSP Training Providers to find your local college or work-based provider.

Level 2 Extended Award in the Principles of Customer Service in HLTT