Level 2 NVQ Diploma in Food Service

Before looking at this particular National Vocational Qualification (NVQ), it is worth explaining the purpose of an NVQ. It is a competence based qualification, which means it reflects what someone does as part of their job. They are normally flexible and are essentially an assessment to prove that someone can do a job. Training is still required over and above the assessment to bring someone new or developing in a role to full competence and hence enable them to gain the qualification.
NVQs are work based qualifications, but can be delivered full-time in colleges. NVQs can be delivered by the employer themselves or with help from a commercial work based provider or college. Their delivery can be very flexible, including day release, on the job, online training assessment etc. NVQs are available at levels 1 to 5 and reflect the differing competences of different jobs, with 5 being the highest level of competence.

Mandatory units

• Maintainence of a safe, hygienic and secure working environment
• Work effectively as part of a hospitality team
• Give customers a positive impression of yourself and your organisation
• Maintain food safety when storing, holding and serving food

• Prepare and clear areas for counter and takeaway service
• Prepare and clear the bar area
• Prepare and serve wines
• Prepare and serve dispensed and instant hot drinks
• Prepare and serve hot drinks using specialist equipment
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across a language divide
• Maintain customer service through effective handover
• Maintain and deal with payments
• Employment rights and responsibilities
• Provide a counter and takeaway service
• Prepare and clear areas for table service
• Serve food at a table
• Provide a silver service
• Provide a buffet/carvery service