Level 2 NVQ Diploma in Housekeeping

Before looking at this particular National Vocational Qualification (NVQ), it is worth explaining the purpose of an NVQ. It is a competence based qualification, which means it reflects what someone does as part of their job. They are normally flexible and are essentially an assessment to prove that someone can do a job. Training is still required over and above the assessment to bring someone new or developing in a role to full competence and hence enable them to gain the qualification.
NVQs are work based qualifications, but can be delivered full-time in colleges. NVQs can be delivered by the employer themselves or with help from a commercial work based provider or college. Their delivery can be very flexible, including day release, on the job, online training assessment etc. NVQs are available at levels 1 to 5 and reflect the differing competences of different jobs, with 5 being the highest level of competence.

Mandatory Units

• Maintenance of a safe, hygienic and secure working environment
• Working effectively as part of a hospitality team
• Cleaning and servicing a range of housekeeping areas

• Collect linen and make beds
• Clean windows from the inside
• Use of different chemicals and equipment in housekeeping
• Maintain housekeeping supplies
• Clean, maintain and protect semi-hard and hard floors
• Clean and maintain soft floors and furnishings
• Providing a linen service
• Carry out periodic room servicing and deep cleaning
• Give customers a positive impression of yourself and your organisation
• Deal with customers across a language divide
• Maintain customer service through effective handover
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector