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The Level 3 Certificate in Licensed Hospitality is part of the portfolio of qualifications produced by the BIIAB, part of the BII, the professional body for the licensed trade. BII qualifications have a proven track record and are very popular with industry. The qualification is designed for experienced licensed retailers and key staff who want to improve their management and business development skills.
Three mandatory units:
- Profit & loss and budget control
- Understanding your market
- Motivating your team
Choice of four units from the following 11:
- Customer Service Procedures
- Training Design and Delivery
- Sales Promotion
- Business Planning
- Merchandising and Selling
- Introducing a New Catering Offer
- Managing Capital Expenditure
- Stock Control
- Improving your Catering Operation
- Recruitment and Employment Practice
- Accommodation Control