Level 3 NVQ Diploma in Hospitality Supervision & Leadership

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Level 3 NVQ Diploma in Hospitality Supervision & Leadership

Information about this qualification could differ depending on where you are in the UK. Chose your nation to view the relevant detail:

Overview

The Level 3 NVQ Diploma in Hospitality Supervision and Leadership is a competence based qualification and is designed at those currently working in the sector and can be delivered in the workplace or on day release. ‘Competence based’ means that it reflects what someone does as part of their job. These types of qualifications are normally flexible and are ideal to provide someone with a qualification who is competent to do their job. Essentially, they are an assessment to prove that someone can do a job. Training is still required over and above the qualification to bring someone new or developing in a role to full competence and hence enable them to gain the qualification.
In the Level 3 NVQ Diploma in Hospitality Supervision and Leadership there are manatory units covering the control of resources, leadership, health, hygiene, safety and security of the working environment, improving customer service and developing productive working relationships with colleagues. As part of the optional units, you much chose one of eight functions such as food service, housekeeping, food production etc. Finally, the rest of the qualification can be chosen from a range of 18 units.

What this course covers

Mandatory units

  • Contribute to the control of resources
  • Provide leadership for your team
  • Maintain the health, hygiene, safety and security of the working environment
  • Lead a team to improve customer service
  • Develop productive working relationships with colleagues
Optional units
  • Supervise food services
  • Supervise drink services
  • Supervise Housekeeping Services
  • Supervise Portering and Concierge units
  • Supervise reception services
  • Supervise reservations and bookings services
  • Supervise food production operations
  • Supervise functions
  • Provide learning opportunities for colleagues
  • Supervise off-site food delivery services
  • Supervise cellar and drink storage operations
  • Manage the receipt, storage or dispatch of goods
  • Supervise the wine store/cellar and dispense counter
  • Supervise vending services
  • Supervise linen services
  • Supervise the use of technological equipment in hospitality services
  • Supervise practices for handling payments
  • Contribute to the development of a wine list
  • Manage the environmental impact of work
  • Contribute to the selection of staff for activities
  • Ensure food safety practices are followed in the preparation and serving of food and drink
  • Lead meetings
  • Contribute to promoting hospitality services and products
  • Contribute to the development of recipes and menus
  • Monitor and solve customer service problems
  • Improve the customer relationship

Qualification Progression

 

Prerequisite qualifications

1
QualificationType
Level 2 Diploma in Hospitality College based
1

Next steps

None

Training Providers

 

Funding

This qualification is eligible for public funding but there may be specific criteria as to who is eligible and this may differ by nation. The best approach would be to contact your local provider for advice on the funding available. Search UKSP Training Providers to find your local college or work-based provider.

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