Information about this qualification could differ depending on where you are in the UK. Chose your nation to view the relevant detail:
Before looking at this particular National Vocational Qualification (NVQ), it is worth explaining the purpose of an NVQ. It is a competence based qualification, which means it reflects what someone does as part of their job. They are normally flexible and are essentially an assessment to prove that someone can do a job. Training is still required over and above the assessment to bring someone new or developing in a role to full competence and hence enable them to gain the qualification.
NVQs are work based qualifications, but can be delivered full-time in colleges. NVQs can be delivered by the employer themselves or with help from a commercial work based provider or college. Their delivery can be very flexible, including day release, on the job, online training assessment etc. NVQs are available at levels 1 to 5 and reflect the differing competences of different jobs, with 5 being the highest level of competence.
The NVQ in Gambling Operations has four possible routes to reflect the breadth of the gambling industry:
- Betting
- Bingo
- Casino
- Betting machines
Learners must undertake three mandatory units before choosing one of the four possible routes. These mandatory units cover monitoring and solving customer service problems, protecting children and vulnerable people from gambling related harm and maintaining the Health, Hygiene, Safety and Security of the Working Environment.
Mandatory units (all routes/pathways)
- Ensure compliance of the business with legal requirements for gambling
- Keep up to date with the available gambling opportunities and associated legislation
- Monitor and solve customer service problems
- Protect children and vulnerable people from gambling related harm
- Maintain the Health, Hygiene, Safety and Security of the Working Environment
Optional pathways:
- Betting
- Bingo
- Casino
- Gaming Machines