The National Certificates in Travel and Tourism are designed to equip candidates with the knowledge, understanding and skills required for success in current and future employment or progression to further academic and/or professional qualifications. The National Certificates in Travel and Tourism are aimed at school leavers, adult returners or those in employment in the travel and tourism industry as a basis for building on good practice, as continuing professional development or as progression to further study.
At SCQF level 5 enables candidates to:
- Enhance appropriate employability skills for the travel and tourism sectors
- Address the needs of a customer in a sales environment
- Complete the sales transaction while recognising the need for after sales service
- Develop an understanding of the importance of promotion, customer service and relevant information and communication technology (ICT) in travel and tourism
- Develop a knowledge of a selection of popular tourist destinations
- Gain an understanding of concepts and terms used in the industry
- Gain an awareness of the main historical developments and recent changes in travel and tourism
- Develop a knowledge of the positive and negative effects of travel and tourism
- Appreciate a local perspective on providers and users of travel and tourism services and facilities
This qualification requires the completion of 12 credits including the following:
- Travel and Tourism: An Introduction
- Business Practices in Travel and Tourism
- Tourist Destinations
- Selling Skills
- Skills for Customer Care
- Travel and Tourism
- Enhancing skills for employment
- Understanding Tourism in the Local Area
- Local Tourism Product Knowledge
- Holiday Planning
- Holiday Issues
- Holiday Destinations
- European and Mediterranean Area
- Tourism Destinations
- Popular longhaul Tourism Destinations
- Accommodation and Package Holidays
- Tour Guiding
- Resort Representation
- Working as Air Cabin Crew
- Airport Ground Operations
- Structure of the Travel and Tourism or Travel Industry
- Marketing, Languages
- The Scottish local Tourism Product
- Surface Travel