Scottish Tourism Minister to Launch WorldHost in Scotland on 27 July
People 1st will be joined by Scotland's new Minister for Enterprise, Energy and Tourism , Fergus Ewing MSP, at the official launch of WorldHost in Scotland on 27 July, marking the start of a new national campaign designed to highlight and increase the importance of delivering high quality experiences for visitors coming to Scotland.
WorldHost is now available within Scotland, following extensive research that highlights a growing shortage of customer service skills within the UK hospitality, leisure, travel and tourism sector, and has a global track record in providing high quality training to over one million people worldwide, including 40,000 volunteers and tourism staff that helped make the 2010 Vancouver Winter Olympics such as success.
In addition to the main Principles of Customer Service programme, which has been adapted for the Scottish Market, additional learning modules on serving customers with disabilities, service across cultures and an ambassadors workshop, which supports volunteers who give up their time to support the sector, are now available.
Attendees at the event on 27 July will hear how WorldHost can support their business, how it will help meet and exceed the expectations of visitors coming to Scotland and provide them with an opportunity to meet many of the newly-licensed WorldHost trainers who are now operating across Scotland.
Date: Wednesday 27 July 2011
Time: 7:30pm – 9:00pm
Venue: VisitScotland Information Centre, Princes Mall, 3 Princes Street, Edinburgh, EH2 2PQ
Guest speakers: Fergus Ewing MSP ( Minister for Enterprise, Energy & Tourism), Malcolm Roughead OBE (CEO, VisitScotland) and Sharon Glancy (Director, People 1st Training Company)
For more information on the launch event, contact: firstname.lastname@example.org