Even for high-flyer Kieran, the ‘people factor’ is still the best thing about a hotel career. He loves the buzz of working, nose to the grindstone, with colleagues to achieve what needs to get done. But the real thrill comes from knowing that with teamwork, they can surpass customer expectations. ‘That’s the best buzz,’ he says Kieran thinks the industry suits people attracted to the unpredictable, who love the limelight. He spends time each day on the floor, visiting the hotel’s food outlets such as Santini, the Sheraton Grand’s Italian restaurant. He also attends numerous meetings throughout the day, and catches up with members of his team,
including the chef and banqueting manager.
Many people who have worked with Kieran have gone on to great opportunities in other parts of the company. Their success is his greatest achievement. ‘Several have secured senior roles in Sales & Marketing and other areas,’ he says proudly. Kieran advises those wishing to succeed in hotels to get experience as early as possible in an environment that will teach them to have high standards. An inspirational manager in his very first hotel instilled in him a strong work ethic and pride in the basics.
‘Work harder than anyone beside you,’ he says, having learned and watched his career soar.
Training & Qualifications:
HND in Business Studies,
HND in International Hotel Management, Cornell University Management programmes,