| Coppid Beech Hotel Restaurant Manager Jane Campbell | Case Study | Mar 20 2011 1:29PM |
| Coppid Beech Hotel Waitress Jo Veloz | Case Study | Mar 20 2011 1:27PM |
| Customer Services Assistant Janine Coral | Case Study | Feb 20 2011 12:20PM |
| Dakota Hotels Chef Director Roy Brett | Case Study | Mar 20 2011 1:04PM |
| Dakota hotels Head Bartender Jamie Kerr | Case Study | Mar 20 2011 1:24PM |
| Dakota Hotels Operations Manager Bruce Robertson | Case Study | Mar 20 2011 2:23PM |
| Dakota Hotels Reception Manager Sarah Wilson | Case Study | Mar 20 2011 2:26PM |
| Dakota Hotels Reservations Manager Gillian McIntosh | Case Study | Mar 20 2011 2:21PM |
| Dakota Hotels Waitress Kirsty McComb | Case Study | Mar 20 2011 2:29PM |
| David Lloyd Food & Beverage Manager Douglas Love | Case Study | Mar 20 2011 1:18PM |
| Dealer Ted Gala Casino | Case Study | Feb 20 2011 1:54PM |
| Deli Bar Andrew McIvor Compass | Case Study | Feb 7 2011 11:24PM |
| Dept Manager Jodi Noakes, Thomson | Case Study | Mar 11 2011 2:53PM |
| Deputy contract manager,Sharron Loosemore, Sodexo | Case Study | Feb 14 2011 8:09AM |
| Deputy General Manager Raymond Duncan Hastings Hotel | Case Study | |
| Director Andy Dillon Serve you right | Case Study | Feb 7 2011 11:27PM |
| Director Gareth Macklin Malone Lodge | Case Study | Feb 20 2011 9:12PM |
| Director Jennifer McKeever Airporter | Case Study | |
| Director Louise Corken Bunk Campers | Case Study | Mar 21 2011 11:04PM |
| Director of Food & Beverage,Kieran Quinn, The Sheraton Grand Hotel & Spa, Edinburgh | Case Study | Feb 14 2011 8:09AM |