You are required to meet and greet our customers in a polite and friendly way, making them feel welcome and relaxed. You will provide fantastic customer service, delivering a quality food and drinks offer from our Bar Café Menu.

Key Responsibilities

• Keeping customers happy will be the most important thing to you;
• Be friendly and helpful at all times;
• Welcome our customers to the bar café. Prepare and serve food, in line with Company standards and procedures;
• Listen to our customers and happily help them with any queries they might have and if you can't help, you'll find someone who can;
• Work together with your colleagues to make sure that our customers enjoy their bar café experience as well as their stay within your hotel;
• Learn about what's happening in your hotel and the local area and share this with the rest of your team;
• Look for and make the most of sales opportunities;
• Complete day-to-day paperwork and procedures on time and accurately;
• Keep yourself, the team and our customer's safe - and be aware of any potential problems;
• Keep your line manager up-to-date with maintenance, service or equipment issues and follow these up;
• Keep it clean - maintain hygiene and cleanliness standards in the Bar Café and kitchen areas following the hotels cleaning schedule;
• Follow our procedures, when dealing with cash handling, bar licensing, accounts, security and stock;
• Look after yourself and others - make sure you follow instructions for health and fire, cleaning products, manual handling and food hygiene;
• Treat your colleagues in a fair and friendly way;
• Be prepared to muck in and help with any other duties that might be needed.

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  Skills & Experience

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  • Attention to Detail & Analytical;
  • Passionate about Customer Service;
  • Friendly & Welcoming Manner;
  • Excellent Communication Skills;
  • Enthusiastic & Ambitious;
  • Flexible in work patterns and methods;
  • Be able to work as part of a team;
  • Be self motivated and driven for results.