Clean and comfortable rooms are why our customers stay with us. It's up to you to make sure that their expectations are met by delivering "The Perfect Room".

Key Responsibilities

• Keeping customers happy will be the most important thing to you;
• Be friendly and helpful at all times;
• Listen to our customers and be happy to help with any queries they might have. If you can't help, you'll find someone who can;
• Work together with your colleagues to make sure that our customers enjoy their stay;
• Clean our bedrooms and public areas to Company standards within our timescales on a daily basis and carry out other deep cleaning duties on a weekly/monthly basis;
• Keep the linen room clean, tidy and correctly stocked;
• Follow our procedures, when dealing with linen, security, keys, lost property and stock;
• Keep yourself, the team and our customers' safe - and be aware of any potential problems;
• Keep your line manager up-to-date with maintenance, service or equipment issues and follow these up;
• Look after yourself and others - make sure you follow instructions for health and fire, cleaning products, manual handling and food hygiene;
• Treat your colleagues in a fair and friendly way;
• Be prepared to muck in and help with any other duties that might be needed;

Skills & Experience

• Attention to Detail;
• Work under Pressure and to set timescales;
• Happy to work in a physically demanding role;
• Passionate about Customer Service;
• Flexible in work patterns and methods; Must be able to provide own transport;
• Be able to work as part of a team;

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